Healthcare Practitioner Platform Features

My Digital Health has the capacity to provide a copy of one, some or all of our current digital health programs (for depression, anxiety, PTSD, insomnia, benzodiazepine gradual withdrawal, general wellbeing strategy-based programs, as well as biopsychosocial self-monitoring and real time ‘self-help’ crisis prevention tools), which can then be ‘prescribed’ to clients.

Our programs, as well as any others created can be duplicated, so that they can be edited to produce a more tailored version, if required.

We are continually adding new programs and resources to the My Digital Health platform.

If you would prefer to build your own programs and digital health resources – you can! By using My Digital Health you can add as many new program websites as you like, with just one click. This allows you to start building new sites within 30 seconds.

The power of this feature is that you can start to build your own web pages, modules and programs without using any programming code. You can enrich your web pages with graphics, audio, video, interactive activities, PDF and word downloads, etc, and the templating system we are currently using is responsive to desktop, tablet and mobile. Therefore your clients will be able to access what you build from multiple devices.

We also have created certain ‘builders’ that allow you to create your own forms / questionnaires (using powerful, code free, conditional logic), assessment schedulers, message and alert builders, as well as ‘program and evaluation flow’ builders. This functionality can also help you to greatly enhance what you develop and offer to your clients. We are also increasing the functionality of what these builders can do over the next several months and we will keep this page updated with our progress.

Beyond what we have built, there are also numerous plugins that you could use to enrich your service program websites.

Use our secure, in-built video-chat system with your clients and anyone else you invite into the platform (e.g., other healthcare practitioners, supervisors, the client’s partner, etc) without needing to download any software or pay third party providers. Please note that at this stage, people will only be able to access the video-chat functionality through a genuine Chrome or Firefox web browser.

The platform will also log your video-chat sessions, so you will always have a record of these activities.

My Digital Health has been built in such a way so that you can offer your clients maximum choice. Some clients may prefer to receive assistance by communicating with you in real time through text-based communication (instant messaging sessions). Whereas others may prefer to have some time to think about things before they write down their thoughts to you and therefore email therapy may be more suitable for them.

The beauty of My Digital Health is that you and your client can decide how the treatment is delivered from one occasion to the next. This may involve a combination of face to face sessions, some voice only sessions, some instant messaging sessions, some therapeutic emails, as well as one or two video-chat sessions over the course of treatment. Both parties are no longer locked into just one type of treatment delivery method.

My Digital Health allows you to invite a new client into the platform easily and simply. All you need is an email address and an invitation will be sent to your client asking them to follow a link to set up an account. A similar process occurs for the other ‘role’ types that you might create such as new practitioners, supervisors, collaborators. etc. From here, you can also easily assign practitioners to clients, supervisors to practitioners / clients, etc.

In addition to creating and adding new practice ‘roles’ into the system and assigning these roles to other roles (e.g., practitioners to clients, supervisors to practitioners, etc), you can also create roles like ‘collaborators’ (e.g., another person that may be a part of your client’s care team such as a doctor or a partner).

Once added to My Digital Health platform, collaborators can simply log in and participate in a group video-chat or instant messaging session without having to download any specialist video-chat software.

At present, we are adding some additional functionality that will allow the client to grant collaborators access to parts or all of their important data (i.e., the client specifies ‘what’ data and for ‘how long’ it can be viewed). All of these features can enable true collaborative care to occur more simply and easily.

My Digital Health offers you the use of the inbuilt Client Management System. Every time a new client is invited into the platform, a digital client file is created. We use a tab-based file system that contains important information and data in the one place. The main tabs within a client’s file at present include: Client profile, Forms, Client care management, Symptom progress data, Daily self-monitoring data, Timeline of consumer events, Communication logs, Practitioner case notes, and Supervisor review notes.

The ‘Forms’ tab section is particularly useful if you have forms that you need to fill out as a part of your standard practice procedure. All you need to do is use the My Digital Health Form Builder and create a digital version of the form(s) you use and then add them in here.

You can also upload reports, referral letters, images, video, etc, in the Case Notes tab section.

In addition, you can securely sent any type of file to clients and collaborators using the encrypted email system. 

My Digital Health has several key pieces of functionality that when used together (e.g., form builder, assessment builder, message / alert builder, flow builders) allows you to schedule in periodic evaluation assessments. Typically this will start at intake, and progress to ‘during’ treatment, post treatment evaluation and even longer term follow-up. The platform can be easily programmed to schedule assessment questionnaires and notify (and remind) clients when these assessments are due.

Once your flow is programmed in by you, My Digital Health will then do the rest. For example, you may like to monitor the treatment progress of all (or specific) clients every two weeks, using one or more questionnaires, to check for symptom change. By dragging and dropping and ticking and clicking the various elements (e.g., the specific questionnaires, any notification messages and reminders) into the flow builder, you can construct an entire ‘service evaluation’ flow that may run for six or more months (even years). Programming in the practice evaluation flow can take as little as five minutes.

Apart from monitoring treatment progress, you can also construct your own forms / surveys asking clients to evaluate your performance (or that of the organisation) or schedule in a follow up assessment one or more years after the treatment has been completed. This can help you to better evaluate the longer-term effects of the work that you do.

By collecting this data, over time, you will be better able to see how effective you are being / have been with each client. This helps you to monitor and assess your own performance both during and after treatment provision.

In addition, this feature also makes if very easy for you to grow an evidence-base around all the work that you do given My Digital Health securely stores all of your data in the one place. For example, every six months or so, you might like to do a review of the service data. This accumulation of treatment service data can help you (or the organisation) better determine what is working well and what might not be working so well.

With this evidence at hand, you can make adjustments to the service that you are providing. If you are also using specific ‘Step Care’ rules, you may wish to slightly adjust one or several of these rules and then re-analyse the data after another three or so months. By doing so, you are continually and rapidly improving your service, ensuring that you base improvements on the evidence, while being locally-focused and responsive to the needs of the clients with which you work with.